Privacy Policy

Dee Spark Cleaning Ltd ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights.

We handle personal data in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We may collect the following types of personal information:

• Contact details: name, email address, telephone/WhatsApp number.
• Property details: address, postcode, property type, number of bedrooms/bathrooms.
• Booking details: preferred dates and times, service type, access instructions.
• Message content: information you provide via our contact form, WhatsApp, telephone or email.
• Payment information: handled by our approved payment processor; we do not store raw card details.
• Website analytics: anonymous usage data such as pages visited and device type.

We do not collect more information than is necessary to deliver our service or operate the website.

We collect and process personal information for the following purposes:

• To provide quotes and respond to enquiries.
• To process bookings and deliver cleaning services.
• To communicate with you about your booking or enquiry.
• To process payments where applicable.
• To maintain records for quality control and service improvement.
• To comply with legal and regulatory obligations.

We use your information to deliver the services you have requested, to communicate with you, and to operate our business. We do not sell your personal information to third parties.

We may use aggregated, anonymised data for analytics and marketing improvement. This data cannot identify you personally.

Your personal information is stored securely. Access is restricted to authorised personnel who need it to deliver services or operate the business. We apply appropriate technical and organisational measures to protect your data.

Sensitive access information (such as key safe codes and alarm instructions) is kept within our secure operational system and is not published publicly.

We may share your information with:

• Our cleaning staff who need property details to deliver the service.
• Our approved payment processor to handle transactions.
• Service providers who help us operate (e.g. email, booking systems), under appropriate data agreements.
• Authorities where required by law.

We do not share your personal information for marketing purposes with third parties.

Our website may use cookies and similar technologies for functionality, analytics and performance. You can control cookies through your browser settings. Some cookies are necessary for the website to function correctly.

Where we document property conditions for quality control, we do not publish photographs that reveal customer identity, addresses, security information or sensitive personal belongings without appropriate permission. Any before/after photography used for marketing is handled in accordance with this policy.

We retain personal information only for as long as is necessary for the purposes for which it was collected, or as required by law. After this period, data is securely deleted or anonymised.

Under data protection law, you have the right to:

• Be informed about how we use your data.
• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information in certain circumstances.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the Information Commissioner's Office (ICO).

To exercise any of these rights, please contact us using the details below.

We implement reasonable security controls including HTTPS, secure authentication, role-based access, secure form handling and server-side secret management. API keys and secret credentials are never placed in public-facing code or files.

We may update this Privacy Policy from time to time. Please review it periodically. The current version applies to all new enquiries and bookings.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Dee Spark Cleaning Ltd · admin@deesparkcleaningltd.co.uk · 07301 010135