Terms & Conditions

These Terms & Conditions govern the provision of cleaning services by Dee Spark Cleaning Ltd ("we", "us", "our") to you ("the customer"). By requesting a quote, booking a service, or contacting us, you agree to these terms.

These terms should be reviewed alongside our Privacy Policy. If you have any questions, please contact us before booking.

We provide professional cleaning services for residential, short-let and commercial customers. The specific services we offer are listed on our website. We do not guarantee that every service is available at every location or time — availability depends on staff, equipment, schedule and service complexity.

Where a service is described as "subject to availability", we will confirm availability before accepting a booking.

For Airbnb regular turnover cleaning, we provide an automated self-quote based on our published pricing formula. This estimate is based on the information you provide and our standard pricing.

For deep cleaning, end-of-tenancy, commercial and other services, we provide quotes based on your individual requirements. A starting price (e.g. "from £80") is not a guaranteed final price — the final price depends on factors including property size, condition, scope and location.

We are not VAT registered. Prices do not include VAT. No VAT is added to our prices.

We reserve the right to revise a quotation if the information provided was inaccurate or if the actual scope of work differs from what was quoted.

An estimate produced by our online calculator or provided informally is an estimate only, not a confirmed booking price. A confirmed quote is provided by Dee Spark Cleaning Ltd after reviewing your requirements.

Additional requirements, property condition or services outside the standard scope may require a revised quotation.

Before accepting a booking, we collect information including what needs cleaning, the property location, when cleaning is required, the scope of work, contact details and access instructions.

Business contact hours and actual job availability are different. Our public listing hours indicate when we can be contacted; actual appointment availability is determined by our booking and operations system.

The customer is responsible for providing safe and timely access to the property. Any access codes, key safe codes or alarm instructions should be provided through secure means, not through public channels.

If access is not available at the agreed time, we reserve the right to charge for the scheduled visit.

The customer should ensure the property is safe for cleaning work. This includes disclosing any hazards, providing accurate information about the property and scope, and treating our staff with respect.

We do not tolerate abuse, violence, threatening behaviour, harassment, discrimination or intimidation towards our staff. Where a customer's behaviour creates an unsafe environment, we may refuse, stop or terminate a service.

Requests outside the normal cleaning scope — including heavy or deep cleaning, excessive rubbish, biohazard cleaning, pest contamination, severe property damage, specialist restoration or hazardous substances — may be flagged for review. In such cases, we will advise you to contact us directly rather than automatically confirming an unsuitable booking.

We do not remove hazardous construction materials or specialist hazardous waste unless we have the appropriate capability and authorisation.

We aim to deliver consistent, high-quality results. However, results may vary depending on property condition, carpet type, age of stains, oven condition and other factors. We do not guarantee complete removal of every stain or that every oven can be restored to "like new" condition.

Where online payment is available, the payment amount corresponds to the approved quotation or booking amount. Payment processing is handled by an approved payment processor.

We do not store raw card details. Payment credentials are handled securely by our payment processor.

Cancellation terms will be communicated at the time of booking. Please contact us as soon as possible if you need to cancel or reschedule.

If you have a concern about our service, please contact us by telephone, WhatsApp or email. Complaints are handled according to our internal procedure. We do not promise compensation or refunds automatically — each case is reviewed on its merits.

Where appropriate, we may document the condition of a property before, during and after cleaning for quality control purposes. We will not publish photographs that reveal customer identity, addresses, security information or sensitive personal belongings without appropriate permission.

We may update these Terms & Conditions from time to time. The current version applies to all new bookings. Please review these terms periodically.

If you have any questions about these Terms & Conditions, please contact us:

Dee Spark Cleaning Ltd · admin@deesparkcleaningltd.co.uk · 07301 010135